Water heater repair or replacement?

Locate the symptom

Is the problem every hot-water fixture, one shower, or water appearing near the heater? Note the pattern and any error display. These observations help focus the assessment.

Understand the proposed remedy

Ask what has failed, whether it can be repaired, and what uncertainty remains. Equipment condition, parts availability, and the scope of repair matter alongside age.

Compare the complete scope

If replacement is advised, ask what unit is proposed and what connection or access work is included. Avoid assuming the same size or system type is automatically the best fit.